Return Policy
After-sales notice
After consumers shop in this mall, we will arrange the warehouse for you to send it out as soon as possible. Due to the large number of orders, delivery may be delayed.
1. Provide "return only, not exchange" service: no exchange service, only return; the effective period of return is 7 days after delivery (including the day of delivery), and the application will not be accepted after the expiration date.
2. For return requirements, please contact the customer service staff to inform you of the reason for the return, and save the relevant information such as photos.
3. Personal factors return (ex. size incompatibility, dislike, etc.), you need to apply for return and wait for pick-up, and bear the international shipping fee for returning to overseas sellers and the return processing fee for our store, totaling 350 yuan.
4. If the total amount after the return of the goods does not meet the original free shipping threshold preferential standard due to personal factors, the shipping fee will be deducted at the time of the refund.
5. If the reason for the return is a defect or wrong delivery, please fill in the reason and attach a photo of the defect in the return application, and the customer service staff will assist you in returning the product.
6. The thread ends, the buttonhole is not opened, the slightly off-line, the size difference is within 3cm, and the color difference of the screen is within the acceptable range in the international inspection. It is not a defect and will not be returned.
7. If you receive a defective product, please click "Contact Us" at the bottom of the page to contact the editor.
※ Products that are not accepted for return: In order to avoid personal hygiene problems, products such as underwear, underwear, swimsuits, underwear, under water, cut labels, worn soles, earrings, cups and dishes, etc. will not be returned.
※ Definition of defective goods: damaged, large-scale soiled, undisputed serious appearance problems.
※ Definition of non-defective products: size incompatibility, dislike, personal feeling problems, small stains, screen color difference, slight off-line, hook needle, button not sewn tightly, no buttonhole, thread end, size difference within plus or minus 2cm is not a defect .
8. If you frequently return goods or reject it (the store will judge it by itself), return unpacked personal clothing for many times, or return the package incomplete, it will be included in the store's blacklist, and the store has the right to no longer serve you.
9. If the order established by the same customer in a similar time period contains more than 5 pieces of goods, if you want to apply for a refund after receiving the goods, you can refund up to 50% of the total number of pieces (due to the increase in storage costs and the prevention of malicious multiple Buy more refund) please understand. Special offer items, once sold, are non-refundable.
Return instructions:
● Please contact the store customer service through the website message/order message/email
The format of the returned goods application:
① Order number
② Reason for return
③ Save photos
④ Return quantity & name
⑤ Pick-up address/phone number
● Refund method:
A: Redemption of shopping gold (about 1-3 days, full refund after deducting the pickup processing fee) Please log in to the member account when purchasing, and the amount will be deducted at the checkout. There is no upper limit, and the period does not conflict with various discounts or free shipping activities. , The unused points are automatically released, but if the order is cancelled, the shopping money will disappear, and the refund of the shopping money cannot be transferred to other methods again. Please use it with caution.
B: Refund of remittance (about 5-7 working days after returning the returned goods), please provide the refund bank account name (in Chinese), bank name and branch name, and bank account number.
●You need to pay a total of NT$350 for international shipping and handling fees when picking up your parcel.
●Please keep the original package intact when returning the goods.
● Under normal circumstances, we will arrange pickup within 5-10 working days, and the refund will be received within 5-7 working days after the goods are received.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
